CUSTOMER EXPERIENCE CENTRE​

Offering unique customer engagements that convert leads to sales.

Customer Engagement

Our unparalleled expertise in customer service enables us engage your clients, both
On-premise and Off-Premise

Consultancy

Offering expert advise and customer service training
• Business Process Audit
• Documentation
• CRM configuration
• Process Mapping

Support

We'll support you all the way
• Call centre set-up & Management
• Telemarketing campaigns
• Application Support

We prioritize excellent delivery


We engage your customers using top-class technology via text, calls, emails, live chat and social media.

How we work

Identify your needs

We examine your needs and proffer cost-effective solutions.

Deploy technology

We set up optimum infrastructure for best customer services.

Manage Operations

We commence day-to-day operations to satisfy your customers 24 hours a day, 7 days a week!

Designed with the customer in mind, watch your business grow and sell itself.” 

Chief Experience Officer,

Ivy Ikpeme-Mbakwem

 

5/5

Why us?

Scalability

Scale-up or down resources to your business size

Experience

10 years of experience in customer relationships

Omni-Channel

Synchronised excellence across all platforms

Customer Interactions

1 K
INBOUND
1 K
EMAILS
2 %
AVERAGE CUSTOMER SATISFACTION

Need to hire an agent?

Location

220B, Ikorodu Road
Palmgrove,
Lagos.

Contact

0700 AFRIPRUD (0700 23747783)

cxc@africaprudential.com