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FAQs EasyCommerce

We are commited to providing high standards of services.

Africa Prudential is committed to providing high standards of services to its shareholders, as regards complaints management and resolution. This Policy only relates to the Company’s shareholders and does not extend to its employees, customers, suppliers or the stakeholders.

Frequently Asked Questions

By default, the last used shipping address will be saved into to your EasyCoop Mart account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

Members who ship their orders within Singapore should expect to receive their orders within three (3) to ten (10) working days upon payment verification depending on the volume of orders received.

All your orders are sent via …….

At the moment, we only accept payments via your EasyCoop contributions……

As EasyCoop Mart uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access Sample Store:

  1. Microsoft Internet Explorer Version 10 onwards.
  1. Mozilla Firefox Version 10 onwards.
  1. Google Chrome Version 12 onwards.

In addition, please ensure that your JavaScript and Cookie is enabled on your browser.

Yes. Please ensure your representative has the tracking number and a signed copy of your ID.

Yes. Please ensure your representative has your tracking number.

Yes. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from EasyCoop Mart.

Please contact us here if you think a product listed on our website does not meet these standards.

You may receive items in your order separately because they are sold by different sellers and we ship as quickly as items become available.

There are no hidden costs or charges when you order from EasyCoop Mart. All costs are 100% visible at the end of the checkout process.

Products sold directly by EasyCoop Mart are purchased from authorized distributors. Some of the devices are covered under a manufacturer warranty.

Products sold directly by EasyCoop Mart are purchased from authorized distributors. Some of the devices are covered under a manufacturer warranty.

We also offer a standard 7 day return policy for eligible items in case you need to make a return.

To return any items bought on EasyCoopMart.com, ensure the item is in line with the conditions in the Return Policy.

All items have free insurance coverage against theft and damage during transit

Yes, it can however this depends on the product ordered and the location for delivery. You can identify such products at checkout.

Below is a list of locations that are covered by the same day delivery service.

Privacy Policy Notice

We’ve made updates to our Privacy Policy to better protect your personal data. Please take a look at our updated Privacy Policy.
 
I agree to the updated Privacy Policy. I understand the use of my personal data by Africa Prudential will be in accordance with the updated Privacy Policy.